Customer Success Manager, Director - Healthcare (payer & Provider)

Salesforce UK

Multiple Locations, United Kingdom
Base: $171,200 - $273,000 annually; bonus/equity: ...
Ai crm
Customer success
Salesforce platform
Serve as a named resource and trusted advisor, forging deep relationships with customers and account teams to drive maximum value from their Salesforce investment

Job Summary

  • Serve as a named resource and trusted advisor, forging deep relationships with customers and account teams to drive maximum value from their Salesforce investment.
  • Align Salesforce capabilities to business outcomes, support key industry events, and manage platform health and issue resolution for Healthcare (Payer & Provider) customers.
  • Leverage multi-cloud expertise to orchestrate a Signature experience, drive Customer Success Score metrics, and handle escalations for strategic customers.

Matching Summary

Serve as a named resource and trusted advisor, forging deep relationships with customers and account teams to drive maximum value from their Salesforce investment.

Salary

Base: $171,200 - $273,000 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • AI CRM
  • Customer Success
  • Salesforce platform
  • Healthcare industry knowledge
  • Executive-level communication

Nice-to-have

  • Agentforce expertise
  • Data Cloud knowledge
  • Trailblazer mindset
  • Workforce transformation

Key Requirements

  • 9+ years relevant industry expertise
  • Salesforce product and platform knowledge
  • Strong consultative skills
  • Executive-level interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter