Senior Customer Solutions Support Team Lead

563

Grand Rapids, Michigan, US
Base: reflective of pyy grade range; bonus/equity:...
Collections and customer experience
Microsoft office proficiency
Team leadership and coaching
Acts as subject matter expert and leads team to meet business and customer needs while ensuring risk and compliance standards are maintained

Job Summary

  • Acts as subject matter expert and leads team to meet business and customer needs while ensuring risk and compliance standards are maintained.
  • Provides training, coaching, and development to staff and supports leadership in departmental strategy and productivity management.
  • Offers comprehensive benefits and differentiated compensation to support employees’ physical, financial, emotional, and social well-being.

Matching Summary

Acts as subject matter expert and leads team to meet business and customer needs while ensuring risk and compliance standards are maintained.

Salary

Base: Reflective of pay grade range; Bonus/Equity: Not specified; Benefits: Comprehensive benefits programs

Skills & Requirements

Must-have

  • Collections and customer experience
  • Microsoft Office proficiency
  • Team leadership and coaching
  • Risk management and compliance
  • Customer service excellence
  • Process improvement and auditing

Nice-to-have

  • Strong organizational skills
  • Effective communication with leadership
  • Solution-based thinking
  • Ability to work independently
  • Flexibility in scheduling

Key Requirements

  • High School diploma required
  • College degree preferred
  • Minimum 3 years experience in Collections or Customer Experience
  • Proven leadership experience
  • Ability to work with minimal supervision

Work Rights

Not specified

Tailored Resume

Cover Letter