TikTok is seeking a Global Safety OnCall Lead to oversee real-time safety operations and incident response across its content moderation platforms. The ideal candidate should possess strong leadership and analytical skills, with a background in crisis management and service operations
Job Summary
The role leads real-time safety operations and incident response across global content moderation ecosystems including video, live, search, and messaging platforms.
This position requires managing a high-performing global team to ensure rapid detection, triage, and resolution of high-risk safety incidents while maintaining operational stability.
The incumbent will drive continuous improvement by analyzing incident trends, optimizing workflows, and collaborating with product and policy teams to enhance platform integrity.
Matching Summary
Match Score: 85
TikTok is seeking a Global Safety OnCall Lead to oversee real-time safety operations and incident response across its content moderation platforms. The ideal candidate should possess strong leadership and analytical skills, with a background in crisis management and service operations.
Skills & Requirements
Must-have
24/7 global on-call service leadership
Crisis management and emergency response
Cross-functional stakeholder collaboration
Data-driven operational metrics analysis
Safety policy implementation and governance
Nice-to-have
Experience in tech or commerce industry
Background in content moderation systems
Program management in ambiguous environments
Training program development expertise
Key Requirements
BA/BS degree or equivalent practical experience
5+ years in management within on-call or customer service fields
3+ years of experience in crisis management or service operations
Proven track record in managing escalations and emergency response