Customer Service Advisor | S1 | Everyday Banking | Glasgow

Santander UK

Glasgow, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Hybrid
Customer service experience
Telephony-based role
Problem-solving skills
Santander is evolving into a technology-driven organisation, valuing bold thinking, innovation, and customer-centric transformation

Job Summary

  • Santander is evolving into a technology-driven organisation, valuing bold thinking, innovation, and customer-centric transformation.
  • As a Customer Service Advisor, you will be the first point of contact, providing empathetic support, resolving queries, and updating customer records.
  • The role offers a competitive salary, 25 days' holiday, pension contributions, and a range of wellbeing and development opportunities.

Matching Summary

Santander is evolving into a technology-driven organisation, valuing bold thinking, innovation, and customer-centric transformation.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, voluntary healthcare, protection benefits, share plans, staff product discounts

Skills & Requirements

Must-have

  • Customer service experience
  • Telephony-based role
  • Problem-solving skills
  • Risk management approach
  • Customer record updates

Nice-to-have

  • Go above-and-beyond for customers
  • Effective team working skills
  • Flexible can-do approach
  • Think on your feet
  • Openness to broad activities

Key Requirements

  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter