The Patient Care Coordinator serves as the primary point of contact for patients, ensuring exceptional service delivery within the Smilefocus and GPA Dental Clinic family
Job Summary
The Patient Care Coordinator serves as the primary point of contact for patients, ensuring exceptional service delivery within the Smilefocus and GPA Dental Clinic family.
Responsibilities include managing daily appointment schedules, handling inbound calls, overseeing insurance direct billing processes, and maintaining a welcoming reception area.
The role requires strong collaboration with medical staff to ensure smooth patient flow while adhering to strict confidentiality and data protection standards.
Matching Summary
Match Score: 85
The Patient Care Coordinator serves as the primary point of contact for patients, ensuring exceptional service delivery within the Smilefocus and GPA Dental Clinic family.
Skills & Requirements
Must-have
Strong collaboration with medical staff
Manage patient appointment bookings
Handle insurance direct billing tasks
Maintain clinic service desk organization
Ensure compliance with PDPA standards
Nice-to-have
Warm and patient-centric approach
Prior front-desk operations experience
Familiarity with dental terminology
Proactive attitude towards improvement
Experience with clinic management systems
Key Requirements
NITEC / Higher NITEC / Diploma in Healthcare Administration or related field
At least 2 years of experience in healthcare or patient service setting
Proficiency in Microsoft Office applications and clinic management systems