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Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location. The role involves providing excellent customer service to pet owners, ensuring a welcoming atmosphere, and managing various tasks related to pet care services.
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Job Summary
Welcome pet parents and their furry VIPs like they just walked into a 5-star resort.
Answer phones with a smile in your voice and multi-task like a pro.
Respond to complaints with patience and professionalism—even when it’s clearly the cat’s fault.
Matching Summary
Match Score: 75
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Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location. The role involves providing excellent customer service to pet owners, ensuring a welcoming atmosphere, and managing various tasks related to pet care services.
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Salary
Base: $16.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k and Pet Insurance
Skills & Requirements
Must-have
handling phones and customers
managing check-ins and check-outs
balancing end-of-day cash drawer
responding to complaints with patience
keeping the lobby clean and welcoming
Nice-to-have
fluent in human and hound
juggling phones, customers, and paws
charm of a customer service pro
heart of a dog mom or dad
Key Requirements
1+ year of customer service experience preferred
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required