Business Intelligence Lead - Conversational Channels

Humana

Remote
Base: $117,600 - $161,700 py; bonus/equity: eligib...
Fully remote
Conversational channel analytics
Ivr platforms and digital ivas
Chat, messaging, and multimodal experiences
Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us

Job Summary

  • Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us.
  • As an individual contributor, you will own the measurement strategy for key platforms, design reporting and data products to support insight generation, and be the analytics subject matter expertise on conversational channel trends and outcomes.
  • Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Matching Summary

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us.

Salary

Base: $117,600 - $161,700 per year; Bonus/Equity: Eligible for bonus incentive plan; Benefits: Medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • Conversational channel analytics
  • IVR platforms and digital IVAs
  • Chat, messaging, and multimodal experiences
  • Data visualization with Power BI
  • Explore complex data sets with SQL

Nice-to-have

  • Understanding healthcare data
  • Forecasting and predictive modeling
  • Measuring AI agent performance

Key Requirements

  • 7+ years technical experience in data analysis
  • 5+ years experience including program management
  • Bachelor's Degree or Master's Degree

Work Rights

Not specified

Tailored Resume

Cover Letter