Digital Support Representative - South Asia

Airbus India Private Limited

South Asia
Hybrid
Airbus digital solutions portfolio knowledge
Customer satisfaction improvement program analysis
Stakeholder management with airlines and mros
Airbus India Private Limited is seeking a Digital Support Representative to enhance customer satisfaction and support the deployment of digital solutions for clients in South Asia. The role involves acting as the primary customer liaison, ensuring effective communication of customer feedback, and facilitating the use of Airbus digital products

Job Summary

  • The Digital Support Representative serves as the primary customer focal point for Airbus Digital Solutions, bridging operational needs with central support teams.
  • This role requires collecting and relaying the 'Customer Voice' regarding Software & Services products to drive continuous improvement across the organization.
  • Success in this position demands a high level of anticipation to foresee customer expectations and achieve agreed Customer Satisfaction targets aligned with Airbus goals.

Matching Summary

Match Score: 85

Airbus India Private Limited is seeking a Digital Support Representative to enhance customer satisfaction and support the deployment of digital solutions for clients in South Asia. The role involves acting as the primary customer liaison, ensuring effective communication of customer feedback, and facilitating the use of Airbus digital products.

Skills & Requirements

Must-have

  • Airbus Digital Solutions portfolio knowledge
  • Customer satisfaction improvement program analysis
  • Stakeholder management with airlines and MROs
  • English written and oral communication skills
  • Salesforce customer contact management

Nice-to-have

  • Passion for shaping future through digital technology
  • Strong negotiation and persuasion skills
  • Willingness to learn new products quickly
  • Experience with TechRequest or airnavX ecosystem
  • Ability to anticipate customer expectations

Key Requirements

  • Degree in Information Systems, IT, Computer Science, or Aviation
  • Aviation operations knowledge for airlines, lessors, and MROs
  • Professional experience level required

Work Rights

Not specified

Tailored Resume

Cover Letter