Customer Service Rep 1

National Benefit Life

Long Island City, NY, US
Base: $42,000-49,000 based on experience; bonus/eq...
Hybrid
Deliver exemplary customer service
Address verbal and written inquiries
Assist clients with policy questions
We are seeking a Customer Service Representative to work in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders in Long Island City, New York

Job Summary

  • We are seeking a Customer Service Representative to work in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders in Long Island City, New York.
  • The Customer Service Representative 1 position is the first step in a rewarding career path with defined opportunities for career growth.
  • We offer day one health, dental, and vision insurance, a 401(k) Plan with competitive employer match, vacation, sick, holiday and volunteer time off, and more.

Matching Summary

We are seeking a Customer Service Representative to work in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders in Long Island City, New York.

Salary

Base: $42,000-49,000 based on experience; Bonus/Equity: Not specified; Benefits: Day one health, dental, and vision insurance, 401(k) Plan with competitive employer match, Vacation, sick, holiday and volunteer time off, Life and disability insurance, Flexible Savings Account & Health Savings Account, Professional development, Tuition reimbursement

Skills & Requirements

Must-have

  • deliver exemplary customer service
  • address verbal and written inquiries
  • assist clients with policy questions
  • document all research findings
  • respond to inquiries concisely and courteously

Nice-to-have

  • knowledge of commonly used practices
  • ability to communicate professionally with irate customers
  • strong customer orientation
  • career growth opportunities

Key Requirements

  • 1 year call center customer service experience preferred
  • Minimum high school diploma or GED
  • Previous insurance or financial services experience is a plus
  • Excellent PC skills
  • Intermediate skills in Microsoft Word
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Attention to detail
  • Ability to maintain knowledge of company products and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter