Base: $116,000 to $145,000; bonus: up to 16%; bene...
8 years customer service leadership
Multi-site operations management
Psc dps regulatory compliance
This role provides full operational and strategic leadership for all customer-facing service channels including call centers and walk-in locations
Job Summary
This role provides full operational and strategic leadership for all customer-facing service channels including call centers and walk-in locations.
The position ensures consistent high-quality service delivery while meeting strict Public Service Commission performance targets and regulatory requirements.
Employees receive a competitive salary range of $116,000 to $145,000 plus up to 16% bonus with a 12% 401(k) match.
Matching Summary
This role provides full operational and strategic leadership for all customer-facing service channels including call centers and walk-in locations.
Salary
Base: $116,000 to $145,000; Bonus: Up to 16%; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement
Skills & Requirements
Must-have
8 years customer service leadership
Multi-site operations management
PSC DPS regulatory compliance
Call center and walk-in center oversight
Storm response emergency coordination
Nice-to-have
Lean Six Sigma process improvement
Utility industry supervisory experience
HEFPA customer rights knowledge
Cross-channel customer experience strategy
Key Requirements
Bachelor's degree required or 12 years experience with Associate's
8 years progressive experience in customer service leadership
Experience leading multi-site retail or service environments
Strong understanding of utility regulations and HEFPA