English Customer Support Agent Night Shift - Fixed Term

Aristocrat Leisure

Malta
On-site
Respond to customer inquiries via live chat and email
Provide accurate information and support to players
Resolve customer complaints and issues efficiently
Aristocrat Leisure is seeking a Night Shift English Customer Support Agent in Malta to provide professional customer assistance via live chat and email. The role emphasizes efficient issue resolution and collaboration with various departments within the company

Job Summary

  • Respond promptly and professionally to customer inquiries via live chat and email.
  • Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
  • Aristocrat Interactive is Aristocrat Leisure Limited’s regulated online Real Money Gaming (RMG) business.

Matching Summary

Match Score: 85

Aristocrat Leisure is seeking a Night Shift English Customer Support Agent in Malta to provide professional customer assistance via live chat and email. The role emphasizes efficient issue resolution and collaboration with various departments within the company.

Skills & Requirements

Must-have

  • Respond to customer inquiries via live chat and email
  • Provide accurate information and support to players
  • Resolve customer complaints and issues efficiently
  • Assist with account verification processes (KYC)

Nice-to-have

  • Stay up to date with industry trends
  • Collaborate with other departments
  • Continuous improvement of service skills

Key Requirements

  • English language proficiency
  • Night shift availability
  • Fixed-term contract
  • Must be authorized to work in Malta

Work Rights

Must be authorized to work in Malta

Tailored Resume

Cover Letter