Responsible for responding to and providing support and advice for HR-related inquiries from internal and external partners, ensuring timely and accurate responses
Job Summary
Responsible for responding to and providing support and advice for HR-related inquiries from internal and external partners, ensuring timely and accurate responses.
Provides support to employees globally in accordance with global Standard Operating Procedures, Desk Procedures, and Service Level Agreements (SLAs).
Promotes a customer-centric culture to deepen client relationships and leverage the Bank's broader relationships, systems, and knowledge.
Matching Summary
Responsible for responding to and providing support and advice for HR-related inquiries from internal and external partners, ensuring timely and accurate responses.
Skills & Requirements
Must-have
Respond to HR inquiries
Provide HR policy support
Utilize knowledge management systems
Escalate complex issues
Global employee support
Nice-to-have
Customer-centric culture
Promote self-service
Improve departmental processes
High-performance environment
Key Requirements
University student in HR programs (final semesters)
Technical or professional graduate in HR programs
2 years previous experience in service delivery
Exceptional written and verbal communication skills in Spanish