Customer Success Supervisor - Signature - Warwick, Ri

Ibstock

Warwick, RI, US
Not specified
Manage high volume of smaller customers
Drive customer satisfaction and retention
Leverage dashboards and reporting tools
Ibstock is seeking a Customer Success Supervisor to manage a portfolio of smaller customer accounts in Warwick, RI. The role focuses on enhancing customer satisfaction and retention through effective communication, data-driven strategies, and proactive engagement

Job Summary

  • The role focuses on managing a high volume of smaller customers to drive satisfaction and retention at scale.
  • Success involves leveraging dashboards, identifying patterns, and providing value-driven guidance to maximize client success.
  • Candidates must be able to manage multiple customer engagements efficiently while coordinating with sales and operations teams.

Matching Summary

Match Score: 75

Ibstock is seeking a Customer Success Supervisor to manage a portfolio of smaller customer accounts in Warwick, RI. The role focuses on enhancing customer satisfaction and retention through effective communication, data-driven strategies, and proactive engagement.

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention
  • Leverage dashboards and reporting tools
  • Identify low-touch upsell opportunities
  • Monitor customer health metrics

Nice-to-have

  • Strong organizational skills for multiple engagements
  • Data-driven mindset for decision making
  • Excellent written communication abilities
  • Proactive engagement with existing clients

Key Requirements

  • 0-4 years in customer success or support roles
  • SMB account management experience required
  • Must be US Citizen, National, or authorized to work in the US

Work Rights

Must be U.S. Citizen, National, or authorized to work in the U.S.

Tailored Resume

Cover Letter