Customer Service Representative

Petz Plaza

Winston Salem, NC, United States
Base: $13–$14.00ph doe; bonus/equity: tips; benefi...
On-site
Answering phones with a smile
Multi-tasking like a pro
Handling cash and cards
Petz Plaza is seeking a Customer Service Representative who is both pet and people-oriented, capable of delivering exceptional service in a fast-paced environment. The role involves managing customer interactions, ensuring safety protocols, and supporting overall operations in a pet care facility

Job Summary

  • Welcome pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP (Very Important Pet-parent).

Matching Summary

Match Score: 85

Petz Plaza is seeking a Customer Service Representative who is both pet and people-oriented, capable of delivering exceptional service in a fast-paced environment. The role involves managing customer interactions, ensuring safety protocols, and supporting overall operations in a pet care facility.

Salary

Base: $13–$14.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k and Pet Insurance

Skills & Requirements

Must-have

  • answering phones with a smile
  • multi-tasking like a pro
  • handling cash and cards
  • responding to complaints with patience
  • keeping the lobby clean

Nice-to-have

  • fluent in both human and hound
  • love pets and people
  • charm of a customer service pro
  • heart of a dog mom or dad

Key Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Must be able to lift 40 lbs
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter