Connect And Assure Specialist

393

Shift-based (7:00 am - 7:00 pm)
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Business customer operational support experience
The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experience and operational efficiency. The role requires strong telecommunications knowledge and excellent communication skills within a shift-based environment

Job Summary

  • The role is critical to delivering an end-to-end business grade service through front and back of house functions supporting nbn's Business Customers.
  • Candidates will manage communications across stakeholders, diagnose and resolve issues, and continuously improve operational processes.
  • nbn offers equal employment, great training, true flexible working arrangements, and a commitment to an inclusive workplace with diverse perspectives.

Matching Summary

Match Score: 85

The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance customer experience and operational efficiency. The role requires strong telecommunications knowledge and excellent communication skills within a shift-based environment.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Business customer operational support experience
  • Case or account management in connections/assurance
  • Shift rotation availability between 7 AM and 7 PM

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong customer empathy and organizational skills
  • Sound decision-making within defined processes
  • Experience with continuous process improvement
  • Ability to escalate issues to senior stakeholders

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • No cover letter or selection criteria required

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter