The Receptionist serves as the primary point of contact for members and guests, ensuring a welcoming first-class experience from arrival
Job Summary
The Receptionist serves as the primary point of contact for members and guests, ensuring a welcoming first-class experience from arrival.
Responsibilities include managing check-ins, handling payments, balancing cash registers, and acting as an expert concierge for reservations and bookings.
The role requires strong multitasking abilities to manage high-volume inquiries, resolve conflicts, and coordinate with various departments in a fast-paced environment.
Matching Summary
The Receptionist serves as the primary point of contact for members and guests, ensuring a welcoming first-class experience from arrival.
Skills & Requirements
Must-have
Advanced or fluent English proficiency
Experience in customer service or reception
Ability to handle high-volume phone lines
Proficiency with Opera or similar PMS systems
Strong problem-solving and conflict resolution skills
Nice-to-have
Proactive and hospitable by nature
Familiarity with OpenTable or Salesforce
Experience with Google Sheets for reporting
Ability to work flexible shifts including nights
Knowledge of Soho House amenities and layout
Key Requirements
Fluent English language skills required
Prior experience in reception or customer service roles
Flexibility to work nights, weekends, and holidays