Junior / Informatics Technical Support Specialist - KT
PASONA SINGAPORE PTE. LTD.
Singapore
Base: up to $6,300; bonus/equity: not specified; b...
Not specified
3-5 years laboratory informatics experience
Cds sdms lims eln software knowledge
Windows os server virtualization networking
PASONA SINGAPORE PTE. LTD. is seeking a Junior Informatics Technical Support Specialist to provide technical support and training for informatics products across the APAC region. The role requires a background in laboratory informatics, strong technical skills, and the ability to manage customer inquiries effectively
Job Summary
The role involves strengthening technical support and training management for partners across the APAC region.
Candidates must possess deep knowledge of LabSolutions Software Suite including configurations, workflows, and architecture.
The position requires maintaining consistent resolution times for post-sales support cases to ensure customer satisfaction.
Matching Summary
Match Score: 75
PASONA SINGAPORE PTE. LTD. is seeking a Junior Informatics Technical Support Specialist to provide technical support and training for informatics products across the APAC region. The role requires a background in laboratory informatics, strong technical skills, and the ability to manage customer inquiries effectively.
Salary
Base: Up to $6,300; Bonus/Equity: Not specified; Benefits: AWS + VB
Skills & Requirements
Must-have
3-5 years laboratory informatics experience
CDS SDMS LIMS ELN software knowledge
Windows OS Server Virtualization Networking
Microsoft SQL Server database fundamentals
Regulatory compliance FDA guidelines ALCOA+
Nice-to-have
Experience with analytical instruments HPLC GC LCMS
Software validations CSV background
Service industry background in IT or Analytical Instruments
Key Requirements
Bachelor's or Master's degree in IT, Chemistry, Biochemistry, or Instrumentation
3-5 years experience in CDS, SDMS, LIMS, or ELN products
Willingness to travel 20-30% as per business needs