Technician Ii Client Services

Lehigh Valley Health Network

Cedar Crest, Pennsylvania, US
Onsite
Troubleshoot technical issues
Provide technical guidance
Resolve technical inquiries
Lehigh Valley Health Network is seeking a Technician II for Client Services to deliver technical support and assistance in various healthcare settings. The ideal candidate will possess strong interpersonal skills, relevant experience in desktop support, and a commitment to enhancing user satisfaction

Job Summary

  • Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services.
  • Provides desktop support and equipment deployment services in clinical, academic, and corporate settings.
  • Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Matching Summary

Match Score: 85

Lehigh Valley Health Network is seeking a Technician II for Client Services to deliver technical support and assistance in various healthcare settings. The ideal candidate will possess strong interpersonal skills, relevant experience in desktop support, and a commitment to enhancing user satisfaction.

Skills & Requirements

Must-have

  • Troubleshoot technical issues
  • Provide technical guidance
  • Resolve technical inquiries
  • Desktop support services
  • Equipment deployment services
  • Respond to support requests
  • Diagnose technical problems
  • Offer technical solutions
  • Communicate with clients
  • Fostering client relationships
  • Enhance user experience
  • Effective use of technology
  • Resolve escalated issues
  • Perform software deployments
  • Document IT solutions
  • Contribute to knowledge base
  • Provide training to technicians
  • Communicate with end-users
  • Handle evolving technologies
  • Citrix VDI desktop testing
  • FlexTG printer deployments
  • IP addressing awareness
  • Connectivity troubleshooting
  • Basic network protocols

Nice-to-have

  • Exceptional support and assistance
  • Ensure customer satisfaction
  • Inspiring passionate team
  • Nationally recognized organization
  • Forward-thinking organization
  • Commitment to teamwork
  • Commitment to compassion
  • Commitment to technology
  • Unrelenting focus on care
  • Positive support experience

Key Requirements

  • High School Diploma/GED
  • 3 years related work experience
  • Apply logical steps to resolve technical issues
  • Understanding of ticketing systems
  • Workflow documentation
  • Lift and carry 40-50 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter