Supervisor, Homeowner Advocacy Analytics- Servicing

Coast One Mortgage LLC

Coppell, TX, United States
Fully remote
Mortgage regulatory mandates interpretation
Mortgage servicing policies and procedures
Trend analysis and root cause investigations
The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints

Job Summary

  • The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.
  • Manage team of Homeowner Advocacy Analysts to ensure projects are tracked, managed, and implemented correctly and effectively, with a strong focus on accuracy and presenting complex information understandably.
  • Company benefits include medical, dental, and vision insurance, 401(k) with employer match, tuition reimbursement, and a robust corporate social responsibility program.

Matching Summary

The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.

Skills & Requirements

Must-have

  • Mortgage regulatory mandates interpretation
  • Mortgage servicing policies and procedures
  • Trend analysis and root cause investigations
  • Caseload management and regulatory adherence
  • Microsoft Office Suite proficiency

Nice-to-have

  • Empathy and proactive problem-solving
  • Thriving in demanding environments
  • Innovative solutions and teamwork

Key Requirements

  • Bachelor's degree or higher
  • 6+ years mortgage industry experience
  • Proficiency interpreting mortgage regulations
  • Expertise researching mortgage accounts
  • Experience managing internal/external relationships

Work Rights

Not specified

Tailored Resume

Cover Letter