Not specified; benefits: pyrental leave 14 weeks p...
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10+ years it service management experience
Supply chain logistics domain expertise
Warehouse and transport management systems
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Toll Holdings Limited is seeking an IT Service Delivery Manager to lead and improve IT operations and service delivery across its logistics and supply chain divisions. The role involves extensive collaboration with business stakeholders and technical teams to ensure high-quality service and continuous improvement.
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Job Summary
This role aligns technology initiatives with business outcomes by leading cross-functional teams to streamline end-to-end IT operations.
The position serves as the primary escalation point for P1/P2 incidents while managing budgets and ensuring smooth transitions into BAU.
Toll Group offers benefits including parental leave, flexible working arrangements, and private healthcare cover to its team members.
Matching Summary
Match Score: 75
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Toll Holdings Limited is seeking an IT Service Delivery Manager to lead and improve IT operations and service delivery across its logistics and supply chain divisions. The role involves extensive collaboration with business stakeholders and technical teams to ensure high-quality service and continuous improvement.
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Salary
Not specified; Benefits: Parental Leave 14 weeks primary pay; Flexible Working Arrangements 3 days office/2 days remote
Skills & Requirements
Must-have
10+ years IT service management experience
Supply chain logistics domain expertise
Warehouse and Transport Management Systems
Incident and escalation management leadership
ServiceNow and ITSM process governance
Budgeting and TCO optimization skills
Nice-to-have
Cloud certification AWS Azure GCP OCI
Masters degree in computer science
Strong stakeholder engagement capabilities
Experience with Linux Unix Windows environments
Integration platform knowledge webMethods Workato
Mentoring and developing internal talent
Key Requirements
Bachelor's Degree in computer science or related field
10+ years experience in process governance and issue coordination
Certification in IT Service Management (e.g., ITIL) preferred