Global Client Services Experience Lead – Nam & Global Support Functions
Sanofi
Bogota, Colombia
Hybrid
Digital it support leadership
Vendor and service management
Ai and automation in it services
The Global Client Services Experience Lead will drive operational excellence and strategic improvement of digital technology support services across North America and global hubs
Job Summary
The Global Client Services Experience Lead will drive operational excellence and strategic improvement of digital technology support services across North America and global hubs.
This role involves leading initiatives in digital automation including AI virtual agents to enhance user satisfaction and optimize service delivery.
Sanofi offers a supportive and innovative environment with opportunities for career growth, benefits, and a commitment to diversity, equity, and inclusion.
Matching Summary
The Global Client Services Experience Lead will drive operational excellence and strategic improvement of digital technology support services across North America and global hubs.
Skills & Requirements
Must-have
Digital IT support leadership
Vendor and service management
AI and automation in IT services
Global stakeholder management
ITSM platforms like ServiceNow
Multichannel support management
Nice-to-have
Cross-cultural collaboration
Data-driven decision making
Change management expertise
Continuous improvement mindset
Advanced workflow design
Key Requirements
Experience leading digital customer support
Advanced knowledge of AI and automation technologies