Call Services Specialist

Ricoh

Washington, DC, United States
Base: $17.69-$24.00; bonus/equity: no sign-on bonu...
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High volume inbound call handling
Multi-line phone system proficiency
Microsoft office word excel skills
** Ricoh is seeking a Call Services Specialist in Washington, DC, who will serve as a primary contact for clients and manage high-volume inbound calls. The role also includes front-desk reception services and administrative support, requiring strong communication and organizational skills. **

Job Summary

  • This role serves as a primary point of contact for clients, vendors, visitors, and callers reaching the firm by phone or in person.
  • The position supports lawyers and business professionals across multiple locations and time zones while delivering a consistent professional experience.
  • Ricoh offers a broad selection of medical, dental, life, and disability insurance options along with retirement savings plans and tuition assistance.

Matching Summary

Match Score: 75

** Ricoh is seeking a Call Services Specialist in Washington, DC, who will serve as a primary contact for clients and manage high-volume inbound calls. The role also includes front-desk reception services and administrative support, requiring strong communication and organizational skills. **

Salary

Base: $17.69-$24.00; Bonus/Equity: No sign-on bonus; Benefits: Medical, dental, 401K, HSA, FSA, tuition assistance

Skills & Requirements

Must-have

  • High volume inbound call handling
  • Multi-line phone system proficiency
  • Microsoft Office Word Excel skills
  • Accurate message taking and routing
  • Sensitive matter escalation procedures

Nice-to-have

  • Law firm or professional services experience
  • Strong verbal communication presence
  • Collaborative team environment work
  • Time zone management across locations
  • Service gap identification feedback

Key Requirements

  • High school diploma or equivalent required
  • 1-3 years prior switchboard or reception experience preferred
  • Experience in law firm environment preferred

Work Rights

Not specified

Tailored Resume

Cover Letter