Strong technical background in software engineering
Experience collaborating deeply with engineering teams
Ability to identify patterns in complex operational systems
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Ashby is seeking a Director of Support Engineering for their remote team in the Americas. This role involves leading a high-performing support engineering organization, collaborating closely with engineering teams, and shaping the long-term supportability strategy to enhance customer experience through systemic problem-solving.
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Job Summary
This role focuses on leading the strategic evolution of Ashby's Support Engineering function at the intersection of Support, Engineering, and Product.
You will coach and support Support Engineering Managers in driving team performance, navigating complex challenges, and growing as leaders.
The company offers competitive compensation, a 10-year exercise window for stock options, unlimited PTO, and twelve weeks of fully paid family leave.
Matching Summary
Match Score: 75
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Ashby is seeking a Director of Support Engineering for their remote team in the Americas. This role involves leading a high-performing support engineering organization, collaborating closely with engineering teams, and shaping the long-term supportability strategy to enhance customer experience through systemic problem-solving.
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