Pact Representative I

Advocate Health

Greensboro, NC, US
Base: $21.85 - $32.80 ph; bonus/equity: not specif...
Fully remote
High school graduate education required
0-1 year call center or healthcare experience
Ability to work monday-friday 8am-5pm schedule
Advocate Health is seeking a Pact Representative I for a full-time, fully remote position based in Greensboro, NC. The role involves providing customer service support in a healthcare setting, including scheduling appointments and assisting patients with inquiries

Job Summary

  • The role involves seamlessly linking the patient experience between PACT and the practice site while assisting inbound callers.
  • Employees are responsible for scheduling appointments, verifying insurance coverage, and identifying emergent calls for immediate transfer to a Registered Nurse.
  • Advocate Health offers a comprehensive suite of benefits including health and welfare programs, retirement plans, and educational assistance.

Matching Summary

Match Score: 85

Advocate Health is seeking a Pact Representative I for a full-time, fully remote position based in Greensboro, NC. The role involves providing customer service support in a healthcare setting, including scheduling appointments and assisting patients with inquiries.

Salary

Base: $21.85 - $32.80 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school graduate education required
  • 0-1 year call center or healthcare experience
  • Ability to work Monday-Friday 8am-5pm schedule
  • Strong verbal communication skills for diverse patients
  • Basic computer and desktop software proficiency

Nice-to-have

  • Basic knowledge of medical terminology helpful
  • Experience with multiple-line telephone systems
  • Ability to work in fast-paced environment
  • Organizational and prioritization skills demonstrated
  • Analytical thinking and attention to detail

Key Requirements

  • High School Graduate diploma
  • 0 - 1 year experience in call center or healthcare
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter