JLL is seeking a Service Ambassador Lead in Singapore to enhance the experience of occupants within a facility by managing soft services and ensuring high standards of service delivery. The ideal candidate will have experience in guest relations, facility management, and team leadership, with a strong focus on customer service
Job Summary
The role involves developing strategies to enhance the overall experience of occupants in the facility while managing soft services like cleaning and landscaping.
Candidates will lead a team of ambassadors, conduct audits, and ensure compliance with service level agreements and brand standards.
The position requires coordinating end-to-end event delivery, including AV support, logistics, and stakeholder communication.
Matching Summary
Match Score: 85
JLL is seeking a Service Ambassador Lead in Singapore to enhance the experience of occupants within a facility by managing soft services and ensuring high standards of service delivery. The ideal candidate will have experience in guest relations, facility management, and team leadership, with a strong focus on customer service.
Skills & Requirements
Must-have
4 to 5 star Hotel industry experience
Tier 2 Airline or F&B background
Team leadership and training skills
Soft services management expertise
Event planning and execution capability
Vendor and procurement management
Nice-to-have
Strong problem-solving under pressure
Data analytics for service improvement
Knowledge of occupational safety requirements
Continuous improvement mindset
Computer savviness and admin skills
Key Requirements
Mid-level experience from 4 to 5 star Hotel / Tier 2 Airline / F&B industry
Proven experience in guest relations within a corporate environment