Wavemm1 is seeking a Support Group Lead to manage their customer support team in Ouagadougou, Burkina Faso. The ideal candidate should have extensive experience in customer service management, fluency in French and Mooré, and a passion for delivering exceptional customer experiences
Job Summary
Manage the customer support day-to-day functions of your team, respond and escalate customer support issues, and implement customer support processes to enhance customer satisfaction.
Formulate and revise customer support policies, inform the team of new information related to products, procedures, and trends, and assess support statistics and prepare detailed reports.
Deliver performance evaluations, follow the disciplinary process, conduct monthly 1-on-1s, and listen to phone calls to improve quality.
Matching Summary
Match Score: 85
Wavemm1 is seeking a Support Group Lead to manage their customer support team in Ouagadougou, Burkina Faso. The ideal candidate should have extensive experience in customer service management, fluency in French and Mooré, and a passion for delivering exceptional customer experiences.