Associate Client Support Consultant - Chat Team

ADP

El Paso, Texas, United States
Not specified; not specified; best-in-class benefi...
Hybrid
Customer service environment experience
Hr or hris systems experience
High volume inbound call handling
This role serves as the front-line for solving client challenges including issue resolution and user training

Job Summary

  • This role serves as the front-line for solving client challenges including issue resolution and user training.
  • The position requires comfort working in a metrics-driven call center environment with a structured daily schedule.
  • ADP offers best-in-class benefits starting on Day 1 and company-paid time off for volunteering.

Matching Summary

This role serves as the front-line for solving client challenges including issue resolution and user training.

Salary

Not specified; Not specified; Best-in-class benefits start on Day 1

Skills & Requirements

Must-have

  • Customer service environment experience
  • HR or HRIS systems experience
  • High volume inbound call handling
  • Payroll issue resolution skills
  • Federal and state compliance knowledge

Nice-to-have

  • Military experience preferred
  • Strong rapport building abilities
  • Professional communication style
  • Inclusive culture collaboration
  • Adaptability to changing questions

Key Requirements

  • At least one year of customer service experience
  • Experience as an HR/HRIS practitioner with systems
  • Ability to work overtime during peak seasons
  • College degree preferred but not required

Work Rights

Not specified

Tailored Resume

Cover Letter