Quality Assurance & Production Support Lead

TELUS Health/lifeworks

Hybrid
8+ years qa experience with leadership
5+ years in qa leadership capacity
Agile methodologies and software testing
This role offers a two-phase opportunity starting as a QA Lead during UAT and transitioning to a Production Support Service Delivery Manager

Job Summary

  • This role offers a two-phase opportunity starting as a QA Lead during UAT and transitioning to a Production Support Service Delivery Manager.
  • The position requires leading a team of analysts to deliver day-to-day client administration services while optimizing operational efficiency.
  • Candidates will leverage artificial intelligence to create innovative testing solutions and serve as the primary operational contact for clients.

Matching Summary

This role offers a two-phase opportunity starting as a QA Lead during UAT and transitioning to a Production Support Service Delivery Manager.

Skills & Requirements

Must-have

  • 8+ years QA experience with leadership
  • 5+ years in QA leadership capacity
  • Agile methodologies and software testing
  • User Acceptance Testing (UAT) management
  • Client relationship building and trust
  • Operational excellence optimization

Nice-to-have

  • Experience with offshore teams
  • Artificial Intelligence for testing solutions
  • Flexible work model preference
  • Travel within Canada or US
  • Innovation and continuous improvement mindset

Key Requirements

  • University degree in computer science, engineering, or business
  • Minimum 8 years of QA experience
  • Minimum 5 years in a leadership capacity
  • Proven expertise with Agile methodologies
  • Strong organizational and problem-solving skills

Work Rights

Not specified

Tailored Resume

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