Job Summary

• The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.
• Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features.
• We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Matching Summary

Salary

Base: $123,200 USD - $228,800 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive benefit plans

Skills & Requirements

Key Requirements

• Bachelor's degree in a relevant field
• Prior tax technology sector experience
• Experience with tax professionals or departments
• Functional/technical skills in GenAI systems
• Understanding of tax workflows and terminology
• Ability to travel 25%

Work Rights