At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts. Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities. We are looking for a Manager, Lobby Lounge to join our team! Job Responsibilities Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards Conduct regular front‑ and back‑of‑house inspections to monitor service quality, cleanliness, set‑up, and maintenance Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required Ensure team members are equipped with proper tools, training, and a safe, productive working environment Monitor inventory, requisitions, breakage, and operational costs with strong cost‑control measures Assist F&B leadership with budgeting, forecasting, CAPEX planning, and P&L management Maintain accurate administrative