Sr. Customer Support Specialist

globalmap.dev

Philippines, Philippines
On-site
Advanced support for escalated tickets
Subject matter expert on product features
Remote-first global work environment
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth

Job Summary

  • HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
  • Senior Customer Support Specialists provide advanced support for escalated product ticket queues and collaborate with Customer Support Representatives to resolve inbound support requests.
  • The company operates a global, remote-first environment with over 1,500 team members across 15+ countries, fostering a culture where innovation thrives and people come first.

Matching Summary

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

Skills & Requirements

Must-have

  • Advanced support for escalated tickets
  • Subject matter expert on product features
  • Remote-first global work environment
  • Collaboration with Customer Support Representatives

Nice-to-have

  • Creativity and innovation culture
  • Global community engagement
  • Customer-centric impact focus

Key Requirements

  • Experience with escalated product support
  • Subject matter expertise on assigned products
  • Ability to follow escalation procedures

Work Rights

Not specified

Tailored Resume

Cover Letter