Crittercarevet is seeking a Client Service Representative (CSR) to serve as the primary point of contact at their clinic, responsible for ensuring positive client interactions. The role requires strong customer service skills, multitasking abilities, and empathy, particularly in emotionally charged situations
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
Crittercarevet is seeking a Client Service Representative (CSR) to serve as the primary point of contact at their clinic, responsible for ensuring positive client interactions. The role requires strong customer service skills, multitasking abilities, and empathy, particularly in emotionally charged situations.
Skills & Requirements
Must-have
professional phone etiquette
prioritize and complete tasks
problem solve and adapt
excellent customer service skills
computer efficiency
detail-oriented
Nice-to-have
empathize with clients
remain calm in emergencies
create welcoming environment
Key Requirements
HS Diploma or educational equivalent
Available to work weekends and holiday rotations
Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures