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Lumistry is seeking a Manager of Technical Implementation to lead a team responsible for configuring and validating technology for pharmacy clients. The ideal candidate will have a strong background in technical implementation and team management, with a focus on quality and efficiency.
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Job Summary
The Manager of Technical Implementation leads a team responsible for configuring, integrating, and validating technology for over 9,000 global pharmacies.
This role ensures build-stage SLA compliance of at least 95% while driving cross-training to create platform-agnostic specialists.
The position requires owning the entire build lifecycle from centralized intake through handoff to customer relationship managers.
Matching Summary
Match Score: 75
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Lumistry is seeking a Manager of Technical Implementation to lead a team responsible for configuring and validating technology for pharmacy clients. The ideal candidate will have a strong background in technical implementation and team management, with a focus on quality and efficiency.
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Skills & Requirements
Must-have
5+ years technical implementation experience
2+ years managing technical teams
Hands-on fluency in Salesforce and TaskRay
Experience with IVR and telephony configuration
Proven ability to meet strict SLA deadlines
Nice-to-have
Direct pharmacy management system integration experience
Background in multi-product organization integration
Familiarity with EOS operating discipline
Experience with AI-assisted intake tools
Strong documentation and playbook creation skills
Key Requirements
5+ years in B2B SaaS technical implementation
2+ years managing technical or implementation teams
Proficiency with Salesforce and TaskRay
Demonstrated success running deadline-driven teams