Swift Client Services Lead (m/w/d)

Broadridge Financial Solutions Inc

Frankfurt, Germany
Hybrid
Swift interfaces (alliance access, gateway, web platform)
Global swift service bureau operations
2nd level client support
The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau, leading a high-performing team in client services and technical support

Job Summary

  • The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau, leading a high-performing team in client services and technical support.
  • Key responsibilities include managing SWIFT interfaces, leading client projects, providing 2nd level support with a focus on quality and stability, and participating in on-call duties.
  • The company fosters a culture where the highest goal is to empower others to accomplish more, aiming for a workplace that empowers associates to be authentic and bring their best.

Matching Summary

The role is responsible for the stable, secure, and efficient operation of Broadridge's global SWIFT Service Bureau, leading a high-performing team in client services and technical support.

Skills & Requirements

Must-have

  • SWIFT Interfaces (Alliance Access, Gateway, Web Platform)
  • Global SWIFT Service Bureau operations
  • 2nd Level Client Support
  • Incident Management Process
  • Process Improvement

Nice-to-have

  • Team Coaching and Development
  • Strategic Service Development
  • Collaboration with Partners
  • Inclusive and Collaborative Environment

Key Requirements

  • Several years of experience in the SWIFT environment
  • Strong leadership and team coordination experience
  • Good knowledge of payment and securities business
  • Experience in 2nd Level Support
  • Work and residence permit for Germany

Work Rights

Work and residence permit for Germany

Tailored Resume

Cover Letter