Owning performance and operational outcomes at scale
Strong data and insight capability
Lloyds Banking Group is seeking a Head of Performance & Operations for its Consumer Growth team, focusing on enhancing performance and operational execution across various customer service sectors. The role requires a senior leader with extensive experience in financial services, performance management, and change leadership, with a strong emphasis on inclusive leadership and operational resilience
Job Summary
This is a senior leadership role at the heart of Consumer Growth, responsible for how performance is measured, how the business operates day to day, and how insight is turned into action.
You’ll lead teams accountable for customer, commercial and colleague performance, operational planning, insight, resourcing, governance and controls.
We offer a wide-ranging benefits package, including a generous pension contribution, an annual performance-related bonus, and share schemes.
Matching Summary
Match Score: 85
Lloyds Banking Group is seeking a Head of Performance & Operations for its Consumer Growth team, focusing on enhancing performance and operational execution across various customer service sectors. The role requires a senior leader with extensive experience in financial services, performance management, and change leadership, with a strong emphasis on inclusive leadership and operational resilience.