The role involves providing inbound and outbound calls along with email and live chat support to ensure customer satisfaction
Job Summary
The role involves providing inbound and outbound calls along with email and live chat support to ensure customer satisfaction.
Teammates are expected to filter client website content, perform data research, and resolve customer complaints while adhering to strict quality guidelines.
Candidates must maintain confidentiality of passwords, participate in mandated trainings, and meet client-specific Key Performance Indicators.
Matching Summary
The role involves providing inbound and outbound calls along with email and live chat support to ensure customer satisfaction.
Skills & Requirements
Must-have
Willing to work cyclical schedules
Strong verbal and written communication skills
Proficient in Windows OS and Apple OS X
Typing speed of at least 30 WPM for voice
Typing speed of at least 35 WPM for non-voice
Nice-to-have
Experience in phone, email, and live chat support
Background in Customer Service, Sales, or Billing
Experience in Collections and Technical Support
Resourceful with high attention to detail
Self-motivated ability to work independently
Key Requirements
Computer literacy with Microsoft Office and Google applications
Ability to multitask and adjust to frequent process changes