UPS is seeking a Customer Success Director to lead a team of Customer Success Managers, focusing on strategic relationships with key customers to ensure satisfaction and drive commercial performance. The role emphasizes leadership, customer relationship management, and revenue growth
Job Summary
The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers.
This role blends customer success leadership with sales oversight, ensuring both client satisfaction and commercial performance.
The Director will drive long-term value by aligning client goals with company solutions, overseeing post-sale engagement, and mentoring a high-performing team to achieve retention, expansion, and revenue growth across their region.
Matching Summary
Match Score: 85
UPS is seeking a Customer Success Director to lead a team of Customer Success Managers, focusing on strategic relationships with key customers to ensure satisfaction and drive commercial performance. The role emphasizes leadership, customer relationship management, and revenue growth.
Skills & Requirements
Must-have
Lead Customer Success Managers
Manage strategic customer relationships
Drive retention and revenue growth
Customer onboarding and adoption
Identify upsell and cross-sell opportunities
CRM and customer success platforms
Nice-to-have
Innovative possibilities
Rewarding culture
Talented teams
Customer-first culture
Continuous improvement initiatives
Key Requirements
Bachelor’s degree required
MBA or advanced degree preferred
Proven ability to lead teams
Must be a U.S. Citizen or National
Alien lawfully admitted for permanent residence
Alien authorized to work in the U.S.
Work Rights
Must be a U.S. Citizen or National, permanent resident, or authorized to work