Servicenow Csm

DXC Technology Australia & New Zealand

Ka, Australia
On-site
Servicenow csm development experience
Javascript, glide scripting, and scripting
Csm data models and workflows
Design, configure, and customize ServiceNow CSM modules including Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts

Job Summary

  • Design, configure, and customize ServiceNow CSM modules including Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts.
  • Develop custom CSM applications, components, and scoped apps to meet business requirements and build and automate customer workflows.
  • Collaborate with business analysts, architects, and stakeholders to translate business needs into technical solutions and implement performance optimization and data security best practices.

Matching Summary

Design, configure, and customize ServiceNow CSM modules including Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts.

Skills & Requirements

Must-have

  • ServiceNow CSM development experience
  • JavaScript, Glide scripting, and scripting
  • CSM data models and workflows
  • ServiceNow Studio and Scoped Apps
  • Flow Designer and IntegrationHub
  • Service Portal customization

Nice-to-have

  • DevOps tools and CI/CD pipelines
  • customer engagement analytics
  • teamwork and collaboration abilities
  • detail-oriented with focus on quality

Key Requirements

  • 6–10 years of ServiceNow development experience
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – CSM

Work Rights

Not specified

Tailored Resume

Cover Letter