Order Entry Service Representative

Teledyne LeCroy Inc.

Chestnut Ridge, NY, USA
$50,600.00-$67,500.00; not specified; not specifie...
Order entry into erp system
Customer interaction for rmas
Processing repairs, calibrations, upgrades
Teledyne LeCroy Inc. is seeking an Order Entry Service Representative to manage order entry, quotations, and service requests, serving as a key point of contact for customers

Job Summary

  • Teledyne LeCroy Inc. is seeking an Order Entry Service Representative to manage order entry, quotations, and service requests, serving as a key point of contact for customers.
  • The role involves interacting directly with customers to support return merchandise authorizations (RMAs) for repairs, calibrations, and upgrades, and coordinating with service technicians.
  • This position requires a candidate with 2-5 years of customer service experience in a manufacturing or similar operational environment, with strong proficiency in ERP systems and Microsoft Office Suite.

Matching Summary

Teledyne LeCroy Inc. is seeking an Order Entry Service Representative to manage order entry, quotations, and service requests, serving as a key point of contact for customers.

Salary

$50,600.00-$67,500.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Order entry into ERP system
  • Customer interaction for RMAs
  • Processing repairs, calibrations, upgrades
  • Sales order acknowledgements
  • Investigate and resolve discrepancies
  • Prepare formal quotations
  • Track quotations in Salesforce

Nice-to-have

  • Making an impact
  • Excitement of being on a winning team
  • High level of responsiveness
  • Strong attention to detail
  • Ability to work independently
  • Take initiative
  • Proactively resolve open items

Key Requirements

  • 2-5 years previous related customer service experience
  • Experience in manufacturing or similar operational environment
  • Experience with international shipping
  • Experience with ERP booking system
  • Strong proficiency with email communication
  • Excellent skills in Microsoft Excel, Microsoft Word, and data entry
  • Understanding of common payment terms
  • Knowledge of product lead times and order fulfillment processes

Work Rights

Not specified

Tailored Resume

Cover Letter