Senior Analyst - Incident Management

Accelya

Bogota, Colombia
Hybrid
Incident logging and resolution
Root cause analysis
Sla monitoring and reporting
Accelya has been a partner for change in the airline industry for over 40 years

Job Summary

  • Accelya has been a partner for change in the airline industry for over 40 years.
  • The role involves managing the end-to-end incident management process and ensuring compliance with SLAs.
  • Collaboration with technical teams is essential for effective incident resolution and process improvement.

Matching Summary

Accelya has been a partner for change in the airline industry for over 40 years.

Skills & Requirements

Must-have

  • Incident logging and resolution
  • Root cause analysis
  • SLA monitoring and reporting

Nice-to-have

  • Strong analytical skills
  • Excellent communication skills
  • Customer service orientation

Key Requirements

  • Bachelor’s degree in IT or related field
  • 2-4 years of experience in IT service management
  • Fluent in English

Work Rights

Not specified

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