Technical Account Specialist

Square (Afterpay)

Toronto, Ontario, Canada
Zone a: cad $125,900 - cad $188,900; zone b: cad $...
On-site
2-3 years customer service experience
Experience supporting canadian sellers
Deep understanding of square products
This role serves as the first line of defence for support needs of Square's highest value sellers in the Canadian market

Job Summary

  • This role serves as the first line of defence for support needs of Square's highest value sellers in the Canadian market.
  • The ideal candidate will collaborate internally with engineering, implementation, product, sales, and support teams to ensure successful establishment and growth of large sellers.
  • Block offers a comprehensive benefits package including remote work options, medical insurance, flexible time off, and retirement savings plans.

Matching Summary

This role serves as the first line of defence for support needs of Square's highest value sellers in the Canadian market.

Salary

Zone A: CAD $125,900 - CAD $188,900; Zone B: CAD $121,500 - CAD $182,300; Benefits: Remote work, medical insurance, flexible time off, retirement savings plans

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • Experience supporting Canadian sellers
  • Deep understanding of Square products
  • Strong analytical and communication skills
  • Ability to customize support for high-value clients

Nice-to-have

  • French bilingualism
  • Growth mindset and curiosity
  • Comfort with ambiguity and rapid change
  • Experience managing complex projects
  • Passion for improving customer experience

Key Requirements

  • Minimum 2-3 years experience in customer service or account management
  • Knowledge of Canadian payment regulations and compliance requirements
  • Experience supporting sellers specifically in Canada

Work Rights

Not specified

Tailored Resume

Cover Letter