As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making
Job Summary
As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making.
Your responsibilities include managing outbound and inbound phone communication with clients, preventing future delinquency by offering clear guidance and timely support, and establishing realistic payment commitments.
ING offers impactful work in a fun, inclusive and highly collaborative environment with a hybrid working model and continuous learning opportunities.
Matching Summary
As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making.
Skills & Requirements
Must-have
customer-facing roles
financial judgement
communication and negotiation skills
risk assessment
payment commitments
Nice-to-have
empathy and professionalism
solution-oriented approach
collaborative environment
continuous learning opportunities
Key Requirements
Experience in banking, collections, or credit management
Knowledge of Retail & Business Banking credit products