Technical Support Engineer

Workday Inc

Flexible work (at least 50% of time in-office or with customers per quarter)
Technical support for enterprise software
Troubleshoot complex software issues
Communicate status of issues
Workday Inc. is seeking a Technical Support Engineer to provide exceptional customer support for complex systems, focusing on issues related to Single Sign-On, mobile connectivity, and other technical challenges. The role emphasizes collaboration, communication, and a customer-centric approach within a company culture dedicated to integrity, empathy, and fun

Job Summary

  • As a Technology Products Support Engineer, you will provide technical support to customers and consultants on complex systems within Workday, including Authentication(Single Signon) Mobile, Browser and technical issues.
  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • The Technology Products Support Engineer will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.

Matching Summary

Match Score: 85

Workday Inc. is seeking a Technical Support Engineer to provide exceptional customer support for complex systems, focusing on issues related to Single Sign-On, mobile connectivity, and other technical challenges. The role emphasizes collaboration, communication, and a customer-centric approach within a company culture dedicated to integrity, empathy, and fun.

Skills & Requirements

Must-have

  • Technical support for enterprise software
  • Troubleshoot complex software issues
  • Communicate status of issues
  • Workday enterprise applications
  • Identity Providers (Okta, Azure)
  • XML and JSON web service requests

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Integrity, empathy, and shared enthusiasm
  • Fast-paced, dynamic, and fun team environment

Key Requirements

  • 2+ years experience with HCM, Payroll, or Financials ERP
  • 4+ years customer support specialist for enterprise software
  • 4+ years experience with Database and Programming languages
  • Hands on experience with Identity Providers
  • Experience with Email troubleshooting

Work Rights

Not specified

Tailored Resume

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