Customer Relationship Specialist - Kippa Ring

Bank of Queensland

Kippa Ring, Australia
Not specified; not specified; comprehensive benefi...
Not specified (assumed to be hybrid or onsite based on branch location).
Confident communication skills
Previous customer service experience
Proactive solutions-focused mindset
The Bank of Queensland is seeking a Customer Relationship Specialist for their Kippa Ring branch, focused on delivering exceptional customer service by identifying financial needs and providing appropriate banking solutions. Ideal candidates will possess a background in customer service, preferably in banking, and have a proactive, solutions-oriented mindset

Job Summary

  • You will serve as the welcoming face of BOQ in Kippa Ring, engaging customers to identify their financial goals and match them with appropriate banking solutions.
  • The role includes managing loan maintenance requests, identifying referral opportunities for specialist teams, and coaching Customer Service Officers on service excellence.
  • BOQ Group offers comprehensive benefits including flexible working arrangements, discounted financial products, and paid parental leave with no minimum requirements.

Matching Summary

Match Score: 85

The Bank of Queensland is seeking a Customer Relationship Specialist for their Kippa Ring branch, focused on delivering exceptional customer service by identifying financial needs and providing appropriate banking solutions. Ideal candidates will possess a background in customer service, preferably in banking, and have a proactive, solutions-oriented mindset.

Salary

Not specified; Not specified; Comprehensive benefits package including salary sacrificing options

Skills & Requirements

Must-have

  • Confident communication skills
  • Previous customer service experience
  • Proactive solutions-focused mindset

Nice-to-have

  • Exposure to consumer lending
  • Experience in banking or financial services
  • Collaborative spirit and drive

Key Requirements

  • Previous experience in customer service
  • Ideally within banking or financial services
  • Ability to navigate financial systems

Work Rights

Not specified

Tailored Resume

Cover Letter