Principal Technical Support Engineer

Aspen Technology

Pune, India
Apm software troubleshooting
Customer problem resolution
Data analysis and machine learning
Solving customer problems with APM software via telephone/web, deploying APM software, and delivering high-quality training

Job Summary

  • Solving customer problems with APM software via telephone/web, deploying APM software, and delivering high-quality training.
  • Learning customer business problems, data connections, and data flows to provide customer-specific reviews and guidance.
  • Driving improvement in APM software by bringing customer feedback to the R&D team and authoring white paper solution articles.

Matching Summary

Solving customer problems with APM software via telephone/web, deploying APM software, and delivering high-quality training.

Skills & Requirements

Must-have

  • APM software troubleshooting
  • customer problem resolution
  • data analysis and machine learning
  • Python and SQL expertise
  • process control and reliability experience
  • customer training delivery

Nice-to-have

  • innovative thinker
  • high initiative
  • ethical standards
  • coaching experience
  • diverse team collaboration

Key Requirements

  • 8-12 years of relevant experience
  • BE in Computer Science or Chemical engineering or related with Data Science background
  • Experience in oil & gas, chemical, petrochemical, pulp & paper, mining and pharmaceutical industries

Work Rights

Not specified

Tailored Resume

Cover Letter