Customer Experience Advisor | S1 | Retail Banking | Carmarthen Branch

Santander UK

Carmarthen, United Kingdom
Base: £25,000.00 - £31,579.00 py; bonus/equity: no...
Proven ability to deliver outstanding customer service
Effective communication with customers face-to-face
Ability to communicate effectively over telephony
The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries

Job Summary

  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.
  • Santander is evolving into a technology-driven organization where employees are expected to embrace innovation and challenge what's possible.
  • Employees receive comprehensive benefits including an 8% pension contribution, 25 days' holiday plus bank holidays, and access to discounted healthcare and wellbeing programs.

Matching Summary

The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.

Salary

Base: £25,000.00 - £31,579.00 per annum; Bonus/Equity: Not specified; Benefits: 8% pension contribution; 25 days holiday; £500 annual cash allowance

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers face-to-face
  • Ability to communicate effectively over telephony

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to work
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • Experience in face-to-face or telephony customer service

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter