Manager, Workforce Planning - Scoe

Landstar

Rockford, IL, US
Not specified; competitive compensation mentioned;...
On-site
Analyze historical workforce data
Create staffing schedules
Monitor contact center kpis
Landstar is seeking a Workforce Planning Manager to oversee staffing, scheduling, and budgeting for their Service Center of Excellence, which handles approximately 40,000 calls monthly. The ideal candidate should have experience in workforce planning and analytics, with a preference for backgrounds in transportation services or logistics

Job Summary

  • The Workforce Planning Manager is a strategic leader responsible for influencing decisions related to staffing, scheduling, budgeting, and hiring for 24/7 operations.
  • Landstar supports approximately 40,000+ calls per month across multiple locations including Rockford, IL and Jacksonville, FL.
  • The company offers competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, and paid time off.

Matching Summary

Match Score: 75

Landstar is seeking a Workforce Planning Manager to oversee staffing, scheduling, and budgeting for their Service Center of Excellence, which handles approximately 40,000 calls monthly. The ideal candidate should have experience in workforce planning and analytics, with a preference for backgrounds in transportation services or logistics.

Salary

Not specified; Competitive compensation mentioned; Robust benefit plans including medical, 401(k), PTO

Skills & Requirements

Must-have

  • Analyze historical workforce data
  • Create staffing schedules
  • Monitor contact center KPIs
  • Ensure labor law compliance
  • Forecast future staffing needs

Nice-to-have

  • Strong communication skills
  • Ability to pivot quickly
  • Cross-functional collaboration
  • Problem-solving abilities
  • Work under pressure

Key Requirements

  • High school diploma or equivalent
  • 1 year of experience in scheduling/workforce planning
  • Working knowledge of Microsoft Office products
  • Prior supervisory experience preferred
  • Bachelor's degree in business administration preferred

Work Rights

Not specified

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