The Specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts
Job Summary
The Specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
The Specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts.
Skills & Requirements
Must-have
Loss Mitigation application process
foreclosure and loss mitigation efforts
timely live telephonic responses
servicing system documentation
adhere to FDCPA / Privacy Act / state laws
Nice-to-have
customer advocate without judgment
positive customer experience
engaged and inclusive culture
Key Requirements
High School Diploma or equivalent
Minimum 2 years Collections or Default Servicing experience
Intermediate proficiency level in Microsoft Word and Excel
Excellent oral and written communication skills
Understanding of collections and default servicing practices