Scheduler High Volume Call Center

Aristocrat Interactive

Lansing, MI, USA
Base: $48,790 - $90,610 py; bonus/equity: not spec...
2 years coordinating rotas
Multi-location multi-time zone experience
Rota management tools proficiency
This role ensures peak efficiency for customer support and compliance teams by building and managing complex rotras across multiple locations and time zones

Job Summary

  • This role ensures peak efficiency for customer support and compliance teams by building and managing complex rotras across multiple locations and time zones.
  • The position requires close collaboration with team leads and managers to accommodate leave requests, training schedules, and peak demand periods while minimizing overtime.
  • Candidates will benefit from a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

This role ensures peak efficiency for customer support and compliance teams by building and managing complex rotras across multiple locations and time zones.

Salary

Base: $48,790 - $90,610 per year; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • 2 years coordinating rotas
  • Multi-location multi-time zone experience
  • Rota management tools proficiency
  • Strong organizational skills
  • Excellent communication skills

Nice-to-have

  • Background in online gaming or fintech
  • Familiarity with regulated markets
  • Experience with B2B operations
  • Knowledge of new scheduling platforms
  • Passion for data-driven decision making

Key Requirements

  • At least 2 years of experience coordinating rotas
  • Experience with workforce scheduling software
  • Authorization to work in the US without sponsorship

Work Rights

Must be authorized to work in the US without visa sponsorship

Tailored Resume

Cover Letter