Policy Specialist

EML

Melbourne, Australia
Not specified; not specified; generous discounts, ...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
The role involves acting as a key point of contact for employers to help them understand and navigate their WorkSafe insurance policies

Job Summary

  • The role involves acting as a key point of contact for employers to help them understand and navigate their WorkSafe insurance policies.
  • Employees will proactively manage employer accounts including outstanding premiums to ensure timely resolution and reduce aged debt.
  • The company offers flexibility to work from home up to 3 days per week along with comprehensive learning and development opportunities.

Matching Summary

The role involves acting as a key point of contact for employers to help them understand and navigate their WorkSafe insurance policies.

Salary

Not specified; Not specified; Generous discounts, wellbeing program, incentive scheme

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills

Nice-to-have

  • Experience within workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Comfortable working with systems and learning new processes
  • Diverse and collaborative team culture

Key Requirements

  • Experience in debt collection environments
  • Ability to prioritize competing deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter